Overarching principles:
Deliver an enhanced customer experience that promotes wellbeing to local people in their local
communities.
Enable people to live independently for longer by supporting people to retain or regain their skills and
confidence, and prevent the need or delays in deterioration wherever possible.
Focus on the customer’s outcomes, will also contribute to the strategic outcomes of Sandwell MBC and
partner organisations.
Summary of role:
To have knowledge and understanding of relevant legislative and regulatory framework and Government
initiatives relating to your service area, including safeguarding, and the needs of vulnerable adults.
To have knowledge of the principles and responsibility of information sharing and data protection in line
with legislation.
To be responsible for the overall management of a service area, including practice, standards, quality and
performance.
To undertake specific duties and responsibilities determined by the line manager and senior managers to
enable the team to achieve its goals and objectives.
To work with the line manager to ensure effective functioning of the team in all operational matters.
To act as day to day budget holder for an allocated and devolved budget, ensuring services are delivered
within resources.
Proactively seek to promote partnership working and integration within and outside of the council.
To have staff supervisory responsibility.
