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Riverside Hub

Customer Service Manager

🏒 Riverside Hub

⚑ On-site πŸ“ Northampton, England πŸ•’ 2 days ago πŸ’° 26,000 GBP /year

Job Description

We are looking for an experienced Manager to join our Management team, you will need to have;

  • Exceptional customer service skills
  • Dedication to high levels of safety
  • A great eye for detail
  • Ability to deliver high standards of cleanliness
  • Experience of front of house or restaurant management
  • A track record in delivering visitor experiences
  • Availability for work leisure hours- weekends and school holidays

The successful candidate will have 1-3 years front of house experience in a leisure, tourism, retail, hospitality or entertainment environment. Operational and Safety management, supervisory experience. A first aid at work certificate and personal licence would be advantageous.

Shifts will be Friday, Saturday and Sunday between the hours of 8am-8pm plus two other days on rotation to complete the 5 day week.

Main Duties

  • Effective supervision of staff and visitors within the Hub, ensuring their safety and well being at all times.
  • Responsibility for all operational aspects of the venue during their shift
  • Co-ordinating staff resources on shift to ensure appropriate staffing provision is made at all times
  • Managing customer service within the centre ensuring all concerns are managed and the highest level of service is offered at all times.
  • Guaranteeing the venue exceeds standards at all times whether regulatory or otherwise.
  • Motivating and managing staff, including responsibility for; staff, timesheets, monitoring sickness and absence, dealing with disciplinary proceedings and training.
  • Undertake daily checks of facilities and equipment and organising appropriate
  • Ensuring staff adhere to all regulation and legislation
  • Responsibility for planning, organising, management and promotion of activities and events to achieve set targets
  • Contribute to the business development and planning.

In return we offer:

  • Sociable hours (between 9-8 pm),
  • Salary to reflect your contribution
  • Free training and development
  • Free food and drink
  • Free term day visits
  • Paid holidays

Job Type: Full-time

Salary: From Β£26,000.00 per year

Benefits:

  • Discounted or free food
  • Employee discount

Schedule:

  • 8 hour shift
  • Weekend availability

Application question(s):

  • Can you please confirm you can work Saturdays and Sundays

Experience:

  • First-Line Managers: 1 year (required)

Work Location: One location

Reference ID: Manager 2026

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