Administration Assistant

Vacancy: Administration Assistant

Location: Northolt

Hours: Monday – Friday 9:00am – 17:00pm

Reports to: Administration Manager

Salary: £22,000.00 + Monthly Bonus = £24,000.00 OTE

LCL Awards is one of the Building Services Engineering (BSE) sectors foremost Certification Bodies, offering qualifications via a network of approximately 200 approved centres located nationwide.

Requirements

· Accurate and methodical approach with attention to detail

· Accurate and fast keyboard input skills

· Good levels of literacy and numeracy

· Able to work to deadlines and meet LCL Awards standards of service

· Good telephone mannerism and customer service skills

· Able to work well within a small team

· Good IT skills and knowledge of Microsoft Word, Excel and Outlook

Job Description and Responsibilities

· Support the administration team with general administration tasks including photo copying, faxing and filing.

· Dealing with post – Opening, pending, logging and franking post.

· Scanning, faxing and filing – Invoices, customer records and emails.

· Complete end of month tasks - Scanning and organizing boxed data in alphabetical order and ensuring accurate counts recorded.

· Certificates – Packing certificates up and allocating barcodes to each portfolio accurately.

· Emails – Dealing with screen print requests of previous qualifications

· Scanning and saving data/photos

· Registrations on in house systems e.g. Parnassus

· Answer inbound calls from customers, maintaining a high level of customer service at all times and distributing to correct departments.

· Maintain and input learners’ details and achievements into internal certification management systems and external databases of certificated operatives.

· Maintain secure storage/archiving and disposal of learners paperwork

· Provide administrative support to the Senior Administrator, Administration Manager, Operations Manager and Operations Director

· Logging of all incoming qualification portfolios from approved centres

· Document review of learners qualification and assessment documentation from approved centres and ensure it meets LCL Awards requirements

Employee Benefits

We offer rewarding employee benefits including, 24 days holiday in addition to the standard 8 bank holidays, we also offer you an additional paid holiday day for your birthday and a workplace pension scheme. Further employee benefits include; Cycle to work scheme, free staff parking and the Specsavers premium optical care scheme.

Job Types: Full-time, Permanent

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Application question(s):

• Will you be able to reliably commute to Northolt for this job?

Work Location: One location

Application deadline: 22/08/2026
Reference ID: LCLAdmin